At Sobias Wardrobe, customer satisfaction is our top priority. We are committed to providing you with high-quality clothing and fabrics. However, if you are not completely satisfied with your purchase, we are here to help. Please review our Returns & Refunds Policy below to understand how we handle returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, your item must meet the following conditions:
- Timeframe: Returns must be initiated within 30 days of the delivery date.
- Condition: The item must be unworn, unwashed, and in its original condition with all tags attached.
- Packaging: The item must be returned in its original packaging or a suitable alternative that ensures safe transit.
Certain items are exempt from being returned, including:
- Sale items or items purchased during a promotional event.
- Customized or personalized items.
- Undergarments and other intimate apparel for hygiene reasons.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Contact Us: Email our customer service team at info@sobiaswardrobe.com with your order number and reason for return.
- Approval: Once your return request is reviewed and approved, we will provide you with a Return Merchandise Authorization (RMA) number and return instructions.
- Ship the Item: Send the item back to us using a trackable shipping service. The customer is responsible for the cost of return shipping.
3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:
- Approved Returns: If your return is approved, a refund will be processed to your original method of payment within 5-7 business days.
- Partial Refunds: In some cases, only partial refunds are granted (e.g., items not in their original condition, damaged, or missing parts not due to our error).
- Rejection of Returns: If the return does not meet our policy criteria, we will notify you and return the item to you at your expense.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at info@sobiaswardrobe.com with your order number and details of the defect or damage.
5. Non-Refundable Items
The following items are non-refundable:
- Gift cards
- Sale items
- Personalized or customized items
6. Late or Missing Refunds
If you haven’t received a refund yet, please check the following:
- Bank Account: First, check your bank account again.
- Credit Card Company: Contact your credit card company; it may take some time before your refund is officially posted.
- Bank Processing: Contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and still have not received your refund, please contact us at info@sobiaswardrobe.com.
7. Return Shipping Costs
Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., incorrect or defective item received). Shipping costs are non-refundable.
8. Changes to This Returns & Refunds Policy
Sobias Wardrobe reserves the right to update or modify this Returns & Refunds Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.
9. Contact Us
If you have any questions about our Returns & Refunds Policy, please contact us at:
Whatsapp: +92 305 4199825
Email: info@sobiaswardrobe.com
Address: Shop no. 15, C-Block Market, Al Rehman Garden Phase 2, Lahore, Pakistan.
Thank you for shopping with Sobias Wardrobe. We appreciate your business and are dedicated to providing you with the best service possible.